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The Three Rs that Keep the Outsourcing Tide Flowing – Ratings, Reviews and Relationships

Set Up My ProductsHi Guys,

In my last few posts regarding outsourcing we have looked at the following:

We are now going to take a look at the three Rs that keep the outsourcing tide flowing –
Ratings, Reviews and Relationships.

If you really want long term outsourcing commitments, you will need to stretch yourself a little more than you would have to ordinarily.

If you are looking for a long-term outsourcing solution, then the best way to do that is to find good professional freelancers and continue working with them on your future assignments. Even though it may appear simple on paper, when you get into the nitty-gritty of employing freelancing outsource professionals, you will find that it may prove to be a difficult job. You need a lot of things – commitment, devotion, quality, ingenuity, good price, etc. It is not always that you will hit the jackpot when you are looking at getting work done by someone whom you have never met and probably know nothing about including their geographical and social position.

That is the reason why once you get a good person to do your job, you must go all out to retain him or her on your outsourcing payroll.

So how do you go about doing that? This is where the all-important three Rs come into play.


Ratings

Once a particular assignment is over, you get a chance to rate the professional for his work. On most freelance websites this is usually based upon a ten-star rating system. Even some forums use this rating system.

Although it is easy to just move on after a project you should not forget to rate the freelancer for their good work. It is far more important to rate people for their good work than for their bad work. After all you won’t work again with someone who has ruined your project anyway. But when someone does a good job and you commend that with a good rating, they will be happy and inspired to work with you again.

Reviews

Reviews work in the same way as ratings. Only, these are much more elaborate because you say what you feel in words. You could be as upfront here as you like, and don’t hold back on mentioning something that you liked. For outsourcing professionals, both ratings and reviews mean a lot – it is akin to having outstanding achievements marked on the résumé of an offline professional.

Relationships

It is also a good idea to have a friendly and frank rapport with a professional who has done a good job for you. Remember that you probably need them more than they need you since there is no dearth of jobs for them. It helps to be little casual and non-imposing in your communication with the freelancer. However, there are times where you may feel the need to draw a line, but do so subtly.

Well this takes care of the three R’s of outsourcing. We will be looking at “getting the job done” in the next post.

Please feel free to leave a comment below. I would really love to hear from you.

Until the next time.

Have a great day.

Alain

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