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Outsourcing: Getting Your Job Done

Set Up My ProductsHi Guys,

In my last few posts regarding outsourcing we have looked at the following:

We are now going to take a look at getting the job done. After all this is why you went the outsourcing route – to free up your time so that you could work on the more important aspects of your business

The ‘employer’ in you should hide until absolutely necessary. As this is not a conventional employer/employee type relationship you should treat the outsourcing professional more like an associate than an employee.

If you have been following closely until now, there is no reason why you shouldn’t get your job done to your satisfaction. But, there are times when difficulties may creep in.

The one thing that you shouldn’t tolerate at all is non-responsiveness. On the Internet, the unsaid rule is that any professional email must be replied to within 24 hours or sooner if your agreement is to that effect.

If you are in the same time zone, there’s no reason to wait for 24 hours either. If you don’t get your reply within that time, you may as well begin looking somewhere else for someone to do the work.

Another thing that is of utmost importance to the job is quality. Even if your outsourcing professional has been providing you good work, do keep checking on it often. In fact this is the reason for having milestones so that you can check that the work is being done and to what quality.

Remember that you are not seeing these people. Some of them might pass on their work to cheaper people and work as a middleman. When that happens the quality of the work may go down.

Personally I do not have a problem with someone setting themselves as a middleman as long as I get the job done to the quality and price agreed to.

However if you are outsourcing your work, it is by far preferable to outsource it directly to the person who will execute the job and not to a middleperson.

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Avoid outsourcing to companies unless it is absolutely necessary. For home businesses, individuals tend to be the best outsourcing professionals. However, if you are a large company and looking for something like a telemarketing agency, then, of course, you need a team of people to whom you can outsource your job to.

The two major problems that can occur even after you have selected your professional carefully are, as mentioned above, non-responsiveness and deterioration of quality. Do not tolerate these problems, or your business will suffer.

We spoke previously about keeping a friendly rapport with your professionals and this is fine while they are providing you consistent good work. If the professional aspect of the relationship begins to wither, you need to tighten things a bit. Let the ‘boss’ in you show when that happens.

Please feel free to leave a comment below. I would really love to hear from you.

Until the next time.

Have a great day.


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